Question: Can this lock handle rainy weather? Answer: Our lock is splash-resistant; however, it is not waterproof. It is advised that...

Question: Does this lock work with a Bluetooth extender? Answer: Unfortunately, this lock does not work with a Bluetooth extender. When...

Question: Are the Masgety-S Smart Locks fire rated? Answer: Our products have not been tested for fire rating and we do not have the...

Question: Is this lock compatible with Tuya / Smartlife? Answer: Unfortunately, this lock is not compatible with Tuya or Smartlife.

Question: Can the inside handle be locked in order to childproof the lock? Answer: The inside handle does not lock. If the inside handle...

Question: Will this lock work with a smart lock gateway that is not a Sifely brand? Answer: This lock works with the Masgety Gateway.

Question: How do I file a warranty claim? How do I activate my guarantee? Answer: We offer a 1-year free replacement from the date of...

Question: Can this lock be installed to work on either right-handed or left-handed doors? Answer: The lock can work with either right or...

Question: Why is the spindle on my Masgety-S Smart Lock so loose? Answer: When assembling the Masgety Smart Locks, the spindle (shaft)...

Question: Does the Masgety-S Smart Lock work with Z Wave? Answer: Our locks do not work with Z wave; All of our Smart Locks are...

Question: Can I turn off the lock alarm function to the Masgety-S Smart Lock? Answer: Unfortunately, this is not possible. If this...

Question: How do I transfer the Masgety-S Smart Lock to another user? Answer: This function will transfer one or multiple locks to...

Question: Is there a way to scan and add fingerprints remotely to a Masgety-S Smart Lock? Answer: Unfortunately, this is not available...

Question: How do I know, for sure, whether or not I am the super admin of the Masgety-S Smart lock? Answer: When you open the App. You...

Question Is the Masgety-S Smart Lock a cylindrical lock? Answer Yes, the Masgety-S is cylindrical lock.

Question Is it possible to scan fingerprints remotely? Do I need to be near the lock to add fingerprints? Answer Currently, it is only...

Question How do I check the version of the app? Answer Here’s the step-by-step on how to check the version. Click the 3 bars at the top...

Question: Can I use both my email and my phone number to register on the TTLOCK App? Answer: You can use either email or phone number to...

Question: Can I access the TTLOCK App from the web? Answer: The App itself is only accessed through a smart, there is a web portal that...

Question: How do I adjust the sound on my Masgety Products? Answer: Some products allow for the volume to be turned off/on while other...