Question Can additional keys be purchased for the Masgety S Lock? Answer Additional keys cannot be ordered for the Masgety S Smart Lock.

Questions Can the keys be duplicated? Can it be re-keyed? Can I order extra keys? How many keys does the lock come with? Answer Can the...

Question: How do I know if the door is locked when I'm on the inside? Is there an led indicator that lights up on the inside handle?...

Question: How close does my phone need to be to the lock? Answer: With your phone's Bluetooth, you can be within 2 meters of the lock....

Question How to add or modify fingerprints? Answer Adding Fingerprints is done through the app and on the lock itself; you must be near...

Question: If you use a physical key to unlock the lock, will this activity show up in the notifications? Answer: You can view electronic...

Question: How do I deactivate Secure Mode? Answer: When activated the lock will say "Secure Lock is on" and not allow you to enter any...

Question: How many fingerprints can the Masgety S Smart Lock save? How many fingerprints can the Masgety S Smart Lock support? Answer:...

Question: How do I adjust the volume of the lock's voice? Answer: Some products allow for the volume to be turned off/on while other...

Question: How do I set up the wireless key fobs on the Masgety-S Smart Lock? Answer: Here is a step-by-step tutorial on how to pair the...

Question: How do I change the language of the lock? It is speaking in another language. Answer: You can change the lock language to...

Question: How do I change the name of my lock? Answer: Follow these steps: 1. Tap on "Settings" on the lock page. 2. Tap on "Basics" 3....

Question: How can I get a notification when someone unlocks the door? I want to receive an alert when the door is unlocked. Answer: Under...

Question: How can I view records on my App that show my lock activity? Answer: You can view the records of lock activity while you are in...

Question: What is passage mode and how do I use it? Answer: Passage mode disables the auto-lock feature for a set schedule. For example,...

Question I thought I could open it remotely. Do I need to purchase your gateway for this to work? Answer Answer: You can remotely...

Question: How do I keep my lock unlocked? Answer: There are two methods for doing this: Turn Off Auto-lock Turn on Passage mode: Turning...

Question How do I log in to the Sifely Webportal? I am not able to log into the TTLOCK Webportal to manage my Sifely Locks. Answer In...

Question: How do I create 4-digit codes where I get to choose the numbers? Answer: You can set up a code with the numbers you want such...

Question: How to add/pair more locks to the Masgety Smart Lock app? Answer: You can follow these steps on the app. Ensure that the lock...