Question How to connect my Masgety Lock to Alexa? How can I use Alexa to control my lock? Answer Once you have been able to set up your...

Question How can I control my Masgety Lock with voice commands to my Google Home/ Assistant? Answer Ensure that you have a Masgety...

Question I am not sure if my Masgety Gateway is connected to my Masgety Lock. I am having Masgety Gateway connection issues. How do I...

Question Does the web portal integrate with Alexa's devices? Answer The web portal is not currently able to work directly with Alexa. The...

Question How do I integrate my Alexa with my TTLOCK App? Answer Here is a video that provides the step-by-step process.

Question How to install TTLOCK on Apple Watch? How to use TTLOCK on the app watch? Answer To use your apple watch to unlock your lock,...

Question: Do I need a Gateway to use the TTLOCK Web portal? Answer: Gateway is not required to use the web portal. The Gateway is needed...

Question Can I enable remote unlock through the web portal? Answer Unfortunately, This is only possible with the App in Bluetooth range.

Question Can I check on the gateway connection status through the web portal? Answer Click on the Gateway tab on the top right area of the...

Question What is the URL for the web portal? Answer https://www.ttlock.com/#/lock/management

Question When using the web portal, do I need the same username and password as the App? Answer Yes, the web portal uses the same...

Question Can I see the records of recent lock activity through the web portal? Answer You can see the recent lock activity on your web...

Question How do I export the records of my lock's activity? Answer It is possible to export logs when using the sifely web portal. How to...

Question How do I log in to the TTLOCK Webportal? I am not able to log into the TTLOCK Webportal to manage my Masgety Locks. Answer In...

Question What does the web portal have that the App does not? Answer The main difference on the web portal is that you can do mass...

Question How do I edit lock settings on my web portal? Answer Open the web portal and select the individual lock you wish to edit. Click...

Question Can I edit the authorized admins' settings through the web portal? Answer You can view and edit authorized admin settings...

Question Will the web portal integrate with Airbnb? Answer We are hoping it will be in the future, however currently the Airbnb App is...

Question Why is my lock status in the webportal “unknown?” Example: Answer To update the lock status in the webportal, please click the...

Apple Watch TTLOCK Apple Watch App: How to set up and use Alexa How do I integrate my Alexa with my TTLOCK App? Does the web portal...