Question Can I plug the Gateway into a USB hub, or does it need a wall plug? Answer The Masgety Gateway can be plugged into a USB power...

Question Can I set up my Masgety Gateway through a website? Answer The Gateway must be paired using the TTLOCK App on the phone. It is...

Question What is a Gateway? Answer A Masgety Gateway is a device that allows the Masgety Locks to be discoverable by wifi. It also allows...

Question What can and can't I do remotely with the Masgety Gateway? We have created this visual guide to show you which actions can be...

Question How close does the gateway need to be to the lock? Answer We recommend having the gateway within 15 Feet of the lock. The actual...

Question Can I set up my gateway if my locks are somewhere else? Answer Technically, a gateway can be set up anywhere with wifi and a...

Question Why is the light on the gateway flashing red and blue? Answer If the gateway is flashing red/blue, it means it is ready for...

Question What do I need to set up a gateway? Answer To set up the gateway, here are the requirements: Wifi with 2.4 GHz Smartphone with a...

Question Can multiple gateways be added to my TTLOCK App? Answer It is possible to add multiple gateways to the App.

Question How do I get the Masgety Gateway to detect the locks that are paired with my TTLOCK App? Answer When a gateway is paired with an...

Question How to pair/add fobs/key cards to my Masgety Lock? How to pair/add card keys to my Masgety Lock? Answer To add a fob or card to...

Question How far do I need to be from the lock to use a FOB? Answer The contactless distance for the lock will vary by model type. Please...

Question: How do I pair the fobs to the Masgety S Smart lock? Answer: o add a fob or card to your lock, go to the lock page and tap on...

Question: Can the FOB card be paired with more than one lock? Answer: The FOB cards can be paired with multiple locks.

Question Is it possible to activate a FOB remotely? Answer Currently, it is only possible to activate a FOB when being near a lock. For...

Question How to pair/add fobs/key cards to my Masgety Lock? How to pair/add card keys to my Masgety Lock? Answer To add a fob or card to...

Question How far does the Wireless Key FOB need to be to open a lock? Answer The Wireless Key FOB should be used within 2 meters of the...

Question Can the wireless key fob pair with more than one lock? Answer The wireless key fob is paired with one lock at a time. If it is...

Question How do I reset the wireless key fob to work with another lock? How do I factory reset my wireless keyfob? Answer The process of...

Question: How do I set up the wireless key fobs on the Masgety-S Smart Lock? Answer: Here is a step-by-step tutorial on how to pair the...