Question: How do I receive unlock notifications on my App? Answer: How can I get a notification when someone unlocks the door? I want to...

Question: How are security passwords set up? I need to set up my security in case I need to log into another smartphone. Answer: If...

Question: Can I register my Masgety Account using the Web Portal instead of the App? Answer: It is impossible to set up the account from...

Question: Can a wireless keypad be paired with the App? Answer: The wireless keypad is not available at this time for our products.

Question What functions in the App can be set as "recurring?" Answer The following App functions can be entered as recurring: passcodes,...

uestion How do I keep track of a lock's battery level? Answer The battery level of each lock is indicated on the opening page of the...

Question How do I get the records of my lock's activity to update when it has stopped? Answer if the records stop showing recent...

Question What does the Upload Data function do? It can be used to help fix a display error in the app. In rare cases, Some codes that may...

Question How to edit, delete, or create custom codes remotely? Answer All generated passcodes can be created remotely without a gateway;...

Most codes can be generated remotely. This means that you can just use your app and the code will be available for use. Codes will need...

You can set up a code with the numbers you want such as 6423 or 64367 by going to “Generate Passcodes”. Select "Custom" from the top row...

Question Is it possible outside of bluetooth range? Is it possible to do it remotely? Legend: Yes= Can be done remotely Within bluetooth...

Question: What does a flashing LED of blue and red mean on the Masgety Gateway? Answer: If the gateway is flashing red/blue, this means...

Question: Is it safe to use the gateway outside? Answer: We do not recommend using it outside because this could expose the gateway to...

Question What type of micro-usb is necessary to provide power to the gateway? Answer The Masgety Gateway uses an Android cable type-C for...

Question What type of power adapter do I use for the Masgety Gateway? Answer Any cellphone power adapter is suitable for a power adapter.

Question Does my phone need to be near the gateway to pair it? Answer Your Gateway should be within 2 meters of the smartphone when...

Question How far should my router be from the gateway? Answer For best reception, it is recommended for the gateway to be within 15 ft....

Question What should I pair first, Lock or Gateway? Answer We recommend setting up the lock first and then pairing the gateway.

Question What devices are required for me to have remote management of my lock? Answer To remotely manage your locks, you need the...