Question: Can I get copies of the physical key? Answer: Can the keys be duplicated? Due to the unique shape of the keys, these keys are...

Our product allows for many different ways to share access. Some products may not have all of these access methods. There are many ways...

As a security feature, one account cannot be logged into separate devices or smartphones. Using an eKey allows you to share a digital key...

You can set up a code with the numbers you want such as 6423 or 64367 by going to “Generate Passcodes”. Select "Custom" from the top row...

Most codes can be generated remotely. This means that you can just use your app and the code will be available for use. Codes will need...

Question How do I share admin access with someone? How do I create new admins? How to connect two cell phones to the lock? Answer As a...

Question: How do I connect my Masgety Lock to Alexa? How can I use Alexa to control my lock? Answer: Once you have set up your Masgety...

Question: How do I access my lock through the internet? Answer: By default, our locks are connected to the Masgety App via Bluetooth. For...

Question: Will this lock install on a sliding patio door? Will this lock install on a metal door? Will this lock install on the door with...

Question: How do I light up the keypad on the Smart Lock? Answer: Tap on the Smart Lock's keypad as if it was your smartphone. It will...

Question: Can you rekey the smart lock to match another physical key? Answer: Unfortunately, this is not possible.

Question: Can I adjust the brightness of the lock? Answer: The setting of brightness of the keypad is not adjustable.

Question: Will the numbers on the smart lock keypad eventually wear off? Answer: The numbers of this lock will not eventually wear off.

Question: Can I pair more than 10 locks to my App and does each lock need its own gateway? Answer: You can connect multiple locks to the...

Question: Does this lock integrate with the Airbnb App? Answer: Our lock does not integrate with the Airbnb App.

Question: Is there a way to increase the amount of time the keypad remains lit? Answer: Unfortunately, this is not possible

Question: Can I open more than one lock at the same time using TTLOCK App? Answer: This is not possible, you can only unlock one lock at...

Question: Does the Masgety-S Smart Lock come with FOBs and physical keys? Answer: The Masgety-S Smart Lock comes with 5 physical keys...

Question: Does this lock work with Ring alarm? Answer: Our locks are not compatible with Ring alarm.

Question: Can this lock handle extreme temperatures? Answer: The Operational Temperature Range is 14° F to 158° F, if the temperature is...